How can I ensure that the unit charges properly?

by Olav Barros

28/01/2024

The optical devices receive their charge from magnetic connectors inside the charging case. The case needs to be connected to the USB-C charger that came with the unit. However, it’s important that the magnetic connectors in the charging case and underneath the optical devices are clean and free from debris in order to provide a good electrical connection. So if you experience any issues when charging please clean the magnetic connectors with a q-tip moistened in isopropanol. If that doesn’t help then just wiggle the device gently in its place and it should start charging.

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Will you offer an updgrade option from OmniPro Club to OmniPro Elite?

by Olav Barros

10/10/2023

We appreciate that many riding clubs are eager to replace their old timing systems for OmniPro, but are unable to wait until the Elite system has been homologated and starts shipping. But rest assured – we will offer the opportunity to upgrade a Club system to an Elite once we have homologated and started shipping the Elite system.

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Which competition software is required and supported?

by OmniPro Support

18/04/2023

OmniPro requires Equipe in order to run competitions. No other competition software is supported at this time, but this may change subject to demand, so if your competition software is different let us know and we will consider supporting it.

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What is the difference between Basic, Club and Elite?

by Olav Barros

13/09/2021

  • OmniPro Basic has 1 optical gate only, and comes in a regular storage case. It comes with cables, charger, and tripods, ready to run simple competitions and training sessions with only one start and one finish line. Optional extras are available.
  • OmniPro Club has 3 optical gates (with tripods) for start, split and finish lines. Optional extras are available.
  • OmniPro Elite has 3 optical gates (with tripods) for start, split and finish lines. Its storage case has a detachable trolley and comes with a thermal printer and a manual start/stop button with audio output. This timing system will be homologated by the FEI (Fédération Equestre Internationale) for the highest level of equestrian competitions.

All systems can be used in either training mode or competition mode (used with equipe). They can all be supplied with a large spectator screen for the audience to follow the action.

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